Refund and Return Policy

Effective Date: March 20, 2025

1. Introduction

At Daze Beauty LLC (“we,” “us,” or “our”), we are committed to ensuring your satisfaction with our products. This Refund and Return Policy outlines the terms and conditions for returns, exchanges, and refunds. By purchasing our products, you agree to the terms set forth in this policy.

2. Returns and Exchanges

2.1 Eligibility for Returns

• Unused and Unopened Products: You may return unused and unopened products within 14 days of delivery for a refund or exchange. Items must be in their original packaging and condition.​

• Non-Returnable Items: We do not accept returns or exchanges for used or opened products, gift cards, or items marked as “Final Sale.”​

2.2 Return Process

• Initiate a Return: To start a return, contact us at info@dazebty.com within 14 days of receiving your order. Please provide your order number and reason for return.​

• Shipping Returns: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure we receive your returned item.​

2.3 Exchanges

• Damaged or Defective Items: If you receive a damaged or defective product, contact us immediately at info@dazebty.com with photos of the damage. We will evaluate the issue and, if approved, send a replacement at no additional cost.​

• Product Exchanges: To exchange a product, return the original item following the return process. Once the return is accepted, you can place a new order for the desired item.​

3. Refunds

3.1 Refund Process

• Inspection: Upon receiving your return, we will inspect the item to ensure it meets our return criteria.​

• Approval: If approved, we will process your refund to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable.​

• Denial: If the return does not meet our criteria, we will notify you via email with the reason for denial.​

3.2 Late or Missing Refunds

• Processing Time: After a refund is processed, it may take additional time for your bank or credit card company to post the refund. If you haven’t received your refund after 10 business days, contact your financial institution.​

• Further Assistance: If you’ve done all of this and still have not received your refund, please contact us at info@dazebty.com.​

4. Damaged or Defective Items

4.1 Reporting Issues

• Timeframe: Inspect your order upon reception and contact us within 7 days if the item is defective, damaged, or if you receive the wrong item.​

• Required Information: Provide photos of the damaged product and packaging to info@dazebty.com.​

4.2 Resolution

• Replacement or Refund: Once we confirm the issue, we will offer a replacement or refund, depending on product availability and your preference.​

5. Non-Refundable Situations

• Allergic Reactions or Sensitivities: Please review product ingredients before purchase. We are not responsible for allergic reactions or sensitivities.​

• Improper Use: Refunds will not be issued for products damaged due to misuse or neglect.​

6. Contact Information

For questions or concerns about our Refund and Return Policy, please contact us:

• Email: info@dazebty.com

• Phone: +1 469-751-2544

7. Policy Changes

We reserve the right to update or modify this policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

Thank you for choosing Daze Beauty LLC. We value your business and aim to provide the best quality products and customer service.